Assistant Venue Manager
Upstairs at Bow, Bow Market’s event space, and Nook, Bow Market’s adjoining cocktail bar, are looking to expand their teams. Nook & Upstairs provide event, hospitality, and drink service to both spaces as well as the Bow Market courtyard.
This role will report primarily to the Events Director of Upstairs at Bow, as well as taking direction from the General Manager of Nook. This individual will work in conjunction with the Assistant Manager of Nook and Assistant Event Managers at Upstairs at Bow. This is a great opportunity for someone looking to get experience in hospitality management, front of house service, and sales.
This position will oversee day-to-day execution and management of events at Upstairs at Bow. In addition to ensuring the space is event-ready (clean, supplies stocked, equipment working), this position will handle communication with confirmed guests and vendors. This position will not independently confirm any bookings, vendors, or marketing of the space.
As part of the management team, you will be cross-trained on drink service and hosting. This role will likely act as a host to both spaces 2-4 days a month. Additionally, this role will jump in busy moments to act as a server: delivering drinks, taking orders, and handling payments. You will also assist bartending staff by restocking supply areas, cleaning off bar surfaces and tables, and answering customer questions.
The right candidate is flexible, upbeat, sales orientated, kind, and most importantly a team player. We expect all employees to treat each other with respect. We host a wide range of events from casual to formal; employees are expected to dress appropriately for the day's tasks, events, and meetings. This is an inclusive workplace where discrimination based on age, sex, religion, and gender is not tolerated.
Responsibilities:
Event Management
Setting-up and breakdown down events in Upstairs at Bow, Nook, and the Bow Market courtyard
Making sure private and public events are executed according to the guests' direction and contract
Answering vendor, sponsor, staff, and host inquiries while onsite
Troubleshooting any day of issues
Day of BEO communication with bar staff and support staff
Operations
Ensuring storage is organized
Flagging maintenance needs
Ensuring event inventory is ordered (candles, chafing fuel, tablecloths, etc)
Supporting courtyard set-up as needed
Host Responsibilities
Acting as a host for the Upstairs at Bow venue when open to the public: including seating guests, setting up the space with tables, chairs, decor, bussing tables, and setting up the water station
Sales
Executing scheduled walk-throughs leads
(Referrals) Offering sales information: pricing & policies to interested walk-ins with the express goal of getting bookings. Supplying these leads with your referral card.
Cocktail Server during peak hours
Processes orders, bills, and payments
Attends to guests and addresses their inquiries and needs as requested
Assists in maintaining the cleanliness of the cocktail bar and other work areas
Maintains compliance with applicable health code, dress code, and other serving standards
Ensuring the proper age of customers before serving alcoholic beverages
Courtyard Event support
Set-up
Trash
Vendor Management
Time Commitment:
35 hours per week (open to candidates looking for 20+ hours per week)
1 weekly meeting with Events Director of Upstairs at Bow
Attends Nook team meetings
This is an in-person position
Pay:
$35 per hour - Tuesday - Thursday
$75 referral commission for bookings
This role does not include any benefits or paid time off
Up to 6 weeks of unpaid vacation a year
Unlimited sick days
Requirements:
1 year hosting, serving, or bartending in a restaurant
Prior sales experience experience in an industry preferred
Knowledge of operational policies in health and safety, liquor licensing, food hygiene, and emergency procedure
Outstanding communication skills
Basic math skills
Able to work late-night shifts, weekends and extended hours
Able to walk and stand for long hours
High school diploma or equivalent
Application:
to apply please send a short cover letter and resume to zola@bowmarketsomerville.com
General Policies:
Bow Market is an inclusive and caring community. It is of the utmost importance that guests, vendors, and staff are treated with respect. It is also important that you, as a Bow Market employee, are treated with respect. Any issues involving discrimination or derogatory treatment should be immediately escalated to Zola Coleman or Zach Baum.